Terms and Conditions
1. The Company
These Terms and Conditions (the "Terms") govern every visit to and every order placed on wellarayusa.com (the "Website"). The Website is operated by Ecommerce Explorations LLC, 77 Commercial St, Apt 2522S, Brooklyn, NY 11222, USA (the "Company", "we", "us", "our"), a limited liability company organised under the laws of the State of New York, United States. The Company is the seller of record for every order placed on the Website and the merchant that charges your payment method. You can reach the Company at support@wellaray.com or at the postal address above.
By using the Website or placing an order you confirm that you are at least 18 years old, that the details you give us are accurate, and that you accept these Terms together with our Privacy Notice, Shipping Policy and Return & Refund Policy, which form part of these Terms.
2. Products
The Website sells dietary supplements and functional beverages (including instant coffee and probiotic products) under the Wellaray brand. Product descriptions, contents and quantities are shown on the product and checkout pages. Product images are illustrative; packaging may differ slightly from the images shown.
The products are dietary supplements. They are not a substitute for a varied diet and a healthy lifestyle. Do not exceed the recommended daily amount printed on the pack. Consult a healthcare provider before use if you are pregnant or nursing, have a medical condition or take medication. Keep out of reach of children.
Nothing on the Website is medical advice. Statements on the Website have not been evaluated by the Food and Drug Administration. The products are not intended to diagnose, treat, cure or prevent any disease. Individual results vary.
3. Ordering and acceptance
An order is placed when you click the order button at the end of the checkout. We then send an order confirmation to the e-mail address you entered. The confirmation acknowledges your order; our acceptance takes place when we dispatch the products.
We may decline or cancel an order — for example when a product is unavailable, when the price or description contained an obvious error, when a payment cannot be authorised, or when our fraud checks are not passed. If we cancel an order after you have paid, we refund the full amount to your original payment method.
Please check your delivery address and e-mail address carefully. If you notice a mistake after ordering, e-mail us as soon as possible; we can correct or cancel an order only while it has not yet been dispatched.
4. Prices and payment
Prices are shown in US dollars on the checkout page, together with any shipping charge and applicable sales tax, before you confirm the order. The amount charged is always the total shown on the final checkout screen. Prices may change at any time, but changes never affect an order you have already placed.
We accept major credit and debit cards and the digital wallets offered at checkout. Payment is taken when you place the order and the charge on your statement is made by the Company. Your card details are handled by PCI-DSS-compliant payment systems and are never stored on the Website.
5. Subscriptions and recurring orders
Some offers on the Website are one-time purchases; others are optional subscriptions. A subscription is always clearly labelled as such on the product and checkout pages before you pay, together with the price, the delivery frequency and the amount that will be charged on each renewal. By choosing a subscription you authorise the Company to charge your payment method at the stated frequency until you cancel.
You can cancel a subscription at any time, free of charge, by e-mailing support@wellaray.com with your order number (or by using the "Manage my subscription" link where it is offered). A cancellation takes effect for every renewal that has not yet been billed; shipments already billed are delivered and can be returned under the Return & Refund Policy. We send a reminder e-mail before the first renewal.
6. Shipping
Orders are dispatched within two business days after acceptance and are sent with tracking. Delivery estimates, shipping charges and what to do if a parcel is late, lost or damaged are set out in the Shipping Policy. Delivery estimates are estimates, not guarantees.
7. Returns and refunds
You may return products within 30 days of delivery under the conditions set out in the Return & Refund Policy. Products that arrive damaged, defective or different from what you ordered are replaced or refunded at no cost to you. Always e-mail us before sending anything back.
8. Using the Website
The Website, its text, images and layout are protected by copyright, trademark and other intellectual-property laws and may be used only for your personal, non-commercial purpose of browsing and ordering. You agree not to misuse the Website, interfere with its operation, submit false information or attempt to gain unauthorised access to it.
9. Warranty disclaimer
To the fullest extent permitted by law, the Website and the products are provided "as is" and the Company disclaims all implied warranties, including merchantability and fitness for a particular purpose. This does not affect the statutory rights you have as a consumer.
10. Limitation of liability
To the fullest extent permitted by law, the Company's total liability for any claim arising from an order is limited to the amount you paid for that order, and the Company is not liable for indirect, incidental or consequential losses. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded by law.
11. Governing law and disputes
These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-law rules.
If something goes wrong, please contact us first at support@wellaray.com — we aim to resolve every complaint within a few business days. If we cannot agree, either of us may bring a claim in the state or federal courts located in the State of New York, or in a small-claims court where you qualify. If you live outside the United States you keep the protection of the mandatory consumer laws of your country of residence.
12. Changes to these Terms
We may update these Terms from time to time. The version published on the Website when you place an order applies to that order. Effective date of this version: September 16, 2026.
13. Contact
Ecommerce Explorations LLC, 77 Commercial St, Apt 2522S, Brooklyn, NY 11222, USA
E-mail: support@wellaray.com